Your team can see a doctor in about an hour - not next month.
Round-the-clock care by phone, video, or text that handles most everyday health issues - so your people stop burning sick days in waiting rooms and small things stop turning into big ones.
Virtual care gives employees on-demand access to doctors and nurses by phone, video, or messaging - usually within an hour, 24/7. Dialogue reports it resolves about 65% of everyday issues, from colds and infections to prescriptions and refills, and guides people to local care when an in-person visit is needed.
Virtual care for employees is on-demand access to Canadian nurse practitioners and physicians by phone, video, or secure text - usually within an hour, day or night. RiskX builds virtual care into employee benefits through Dialogue, which resolves the majority of cases without a referral, replacing missed-work walk-in clinic visits for the most common conditions.
RiskX is a Canadian independent employee-benefits and group-retirement brokerage, founded in 1994, serving employers across Canada from offices in Calgary and Toronto.
Last updated: August 2026
Getting in to see a doctor has quietly become the hard part.
01 · The doctor you can't get
5.9 million Canadians don't have a regular family doctor.
Half the country now finds it hard or impossible to get an appointment at all. Access has been sliding for a decade.
02 · Sick days spent in waiting rooms
A ten-minute problem eats half a workday.
When the only option is a walk-in or the ER, people take time off for something that never needed an in-person visit.
03 · Small things become big things
Care that's hard to reach gets put off.
A refill, a rash, or a nagging symptom turns into an ER trip, a bigger diagnosis, or time on disability.
When care is hard to reach, your business absorbs the cost.
Half of Canadians now report difficulty getting a family-doctor appointment - up from 0% a decade ago to 0% today - and only 0% can be seen within a day or two. For employers, that gap shows up as lost time: employees burn sick days and personal hours sitting in walk-in clinics, and minor issues get ignored until they become absences, ER visits, or claims. Easy, same-day access flips the math - people deal with a health concern on a lunch break instead of taking the day off, and problems get caught early, when they're cheap to fix.
Sources: OurCare / Canadian Medical Association (2025); Angus Reid Institute (2026). Virtual-resolution figure reported by Dialogue.
We've been fixing access for Canadian teams for 32 years.
We don't drop off a plan and vanish until renewal. We design the right program for your team - then we run it, promote it, and make sure people actually use it when they're sick at 11pm.
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years in Canadian employee benefits
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of Canadian clients we run programs for
We run it - you get the credit.
What does virtual care that people actually use look like?
Here's the program we put in place - built so a sick employee gets real help fast, not a runaround. We implement Dialogue's Primary Care, delivered through Canada's leading virtual care platform.
A doctor in about an hour, 24/7
Text, phone, or video with a licensed team of doctors, nurses, and nurse practitioners - day or night.
Handles most of everyday health
Colds and infections, rashes, sexual health, prescriptions and refills, lab and specialist referrals. Dialogue reports it resolves about 65% of everyday issues.
Nobody gets turned away
Members are seen regardless of complexity. When hands-on care is needed, the team navigates them to the right local resource with the shortest wait.
Follow-up built in - and mental health included
Personalized follow-ups make sure people actually recover, plus access to mental health specialists at no additional cost.
Dialogue's medical team has earned 0+ five-star reviews and holds Accreditation Canada's Exemplary Standing - its highest designation - supporting millions of Canadians across 0+ organizations.
Most brokers hand you a login and walk away. We make sure your team actually uses it.
Custom benefits booklets
Clear, plain-language booklets for in-office, remote, and field staff, so everyone knows the doctor is a tap away.
HR promotion toolkit
Ready-to-use emails, bulletin content, and launch campaigns so the service doesn't sit unused.
Ongoing reviews
We track utilization and adjust, instead of disappearing until renewal.
We run it, you get the credit
Setup, enrollment, and education handled - so it lands as your win with your team.
What clients tell us changes first.
Across the employers we work with, the same shift comes up: the "I can't get an appointment" complaints quiet down. People stop losing half a day to a walk-in clinic, reach a nurse or doctor the same day, and get back to work - and the access problem that used to feel permanent stops being a running issue.
Virtual care questions Canadian employers ask us.
How fast can an employee actually see a doctor?
With a modern virtual care program, employees can reach a licensed medical professional within about an hour, 24/7, by phone, video, or secure messaging - no appointment weeks out, no waiting room.
What can virtual care actually treat?
An estimated 70–80% of everyday medical issues can be handled virtually - colds, flu, infections, rashes, urinary tract infections, sexual health, prescriptions and refills, and referrals for lab work or specialists. When an in-person exam is required, the care team helps the employee find local care.
Can employees get prescriptions and referrals?
Yes. The medical team can issue and renew prescriptions sent to the employee's pharmacy, and provide referrals and requisitions for lab tests or specialists.
Does it work across provinces?
Yes - care is delivered by a licensed team across Canada. Coverage details vary by province; book a 10-minute call and we'll confirm exactly how it works for where your team is.
Is it confidential?
Yes. Consultations are private and secure. Employers receive only aggregate, de-identified usage reporting - never who used it or why.
Does this replace a family doctor?
No - it complements one. Virtual care handles fast, non-urgent issues and is often the only timely option for the millions of Canadians without a regular family doctor, but it doesn't replace ongoing, in-person primary care for complex needs.